Get in Touch
We answer every message within 24 hours — whether it’s a question, a suggestion, or a request for a new city.
Send Us a MessageLet’s Chat
Tell us what’s on your mind. We read every single message.
Other Ways to Reach Us
Based In
Lisbon, Portugal
(But we travel everywhere)
Response Time
Within 24 hours
Usually much faster
Frequently Asked Questions
Can I request a guide for a specific city?
Yes! Just use the form above and select “Request a New City Guide”. We prioritize the most requested destinations and aim to launch within 4–6 weeks.
Do you offer refunds?
Since guides are instantly downloadable, we don’t offer refunds — but if something’s wrong with your file, email us and we’ll fix it immediately.
Can I print the guide at home?
Absolutely. Every guide is designed for standard A4/Letter paper. Print in color or black & white — both look great.
Do you make custom guides for groups?
Yes! For group trips, events, or corporate retreats, email hello@jurnjoy.com with your needs.